Return Policy
At Hala’s Fashion, we take pride in the quality and craftsmanship of our ladies’ handbags. We want you to be completely happy with your purchase. If your handbag isn’t quite right for you, we offer a straightforward and transparent return process.
1. Return Window
We accept returns within 30 calendar days of delivery.
You must request and ship your return within 30 days of the date your package was delivered. Unfortunately, return requests made after this 30-day period cannot be accepted.
2. Return Eligibility
To qualify for a return, your handbag must meet all of the following requirements:
- Condition: The handbag must be completely unused, unworn, unwashed, and undamaged.
- Packaging: The item must be returned in its original condition, including all original brand tags, dust bags, straps, and protective packaging.
- Proof of Purchase: Please provide your original order confirmation email or Order ID.
Please note: Items that show signs of use, are missing original tags or accessories, or are damaged because they were not packed securely for return shipping will not be eligible for a return.
3. How to Start a Return
Step 1: Contact Us
Email us at [support@halasfashion.com] within 30 days of receiving your order. Please include your Order Number and briefly explain why you would like to return the item.
Step 2: Receive Return Approval
Our Client Care team will review your request and, if approved, provide you with a Return Authorization and the correct return shipping address.
Step 3: Pack Your Handbag Securely
Place the handbag back in its original box or dust bag, along with all original packaging and accessories. Please make sure the package is securely packed to prevent damage during transit.
Step 4: Ship Your Return
Send the package using a courier of your choice and email us the tracking number once it has been shipped.
Important: Please do not send a return before receiving approval from our team. Unauthorized returns sent to our warehouse may not be accepted.
4. Return Shipping Costs
Standard Returns — Change of Mind or Personal Preference
If you’re returning an item because you changed your mind, chose the wrong style, or simply no longer want the item, you are responsible for the return shipping costs. Return shipping fees are non-refundable.
We strongly recommend using a tracked shipping service. Hala’s Fashion is not responsible for items that are lost or damaged while being returned to us.
Damaged, Defective, or Incorrect Items
If your handbag arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at [support@halasfashion.com]. Include clear photographs showing the issue.
In these cases, Hala’s Fashion will provide a prepaid return shipping label and cover the return shipping costs. We’ll work with you to resolve the issue as quickly as possible.
5. Order Changes & Cancellations
Orders are sent to our fulfillment team shortly after they are placed. If you need to change or cancel your order, please contact us at [support@halasfashion.com] within 2 hours of placing your order.
Once an order has been dispatched or handed over to the shipping carrier, it cannot be canceled while in transit. However, you may return the package after delivery, provided it meets the return requirements outlined above.
6. Customer Care
If you have questions about our return policy or need help starting a return, our Client Care team is here to assist you.
Business name: Hala’s Fashion
Support Email: support@halasfashion.com
Business Contect: (252) 821-1701
Business Address: 954 Marshall C Collins Dr, Manteo, NC 27954, USA
Support Hours: Monday–Friday | 9:00 AM–5:00 PM EST