Return Policy
At Hala’s Fashion, we want you to be happy with your handbag purchase. If your order isn’t quite what you expected, you can request a return by following the guidelines below.
1. Return Window
We accept eligible returns within 30 calendar days of delivery.
If you’d like to return your handbag, please contact us within 30 days of receiving your order. Our team must approve your return before you send the item back.
2. Return Eligibility
To qualify for a return, your handbag must meet the following conditions:
- Condition: The handbag must be unused, unworn, and undamaged.
- Original Packaging: Please include the original tags, dust bag, straps, accessories, and protective packaging, where applicable.
- Proof of Purchase: Provide your order number or original order confirmation.
- Secure Packaging: Pack the handbag carefully to protect it from damage during return shipping.
Items that show signs of use, are missing essential accessories, or arrive damaged because of improper packaging may not be eligible for a return.
3. How to Request a Return
Step 1: Contact Us
Email us at support@halasfashion.com within 30 days of delivery. Include your order number and a brief explanation of why you’d like to return your handbag.
Step 2: Get Approval
Our team will review your request and, if approved, send you the return shipping address and instructions.
Step 3: Pack Your Handbag
Carefully pack the handbag with its original packaging and all included accessories.
Step 4: Ship Your Return
Send your approved return using a shipping service that provides tracking. Once shipped, email us the tracking number so we can follow its progress.
Please note: Do not send your item back until you receive return approval and instructions from our team.
4. Return Shipping Costs
Standard Returns — Change of Mind
If you decide to return your handbag because you changed your mind, chose the wrong style, or no longer want the item, you’ll be responsible for the return shipping costs. These costs are non-refundable.
Damaged, Defective, or Incorrect Items
If your handbag arrives damaged or defective, or you receive the wrong item, please contact us at support@halasfashion.com within 48 hours of delivery.
Include your order number and clear photos showing the issue. Our team will review the details and let you know how we’ll resolve the problem. Once the issue is confirmed, we’ll provide a prepaid return shipping label and cover the return shipping costs.
5. Restocking Fee
We do not charge a restocking fee for eligible returns.
If you return an item because you’ve changed your mind or it’s not the right fit for you, you’ll only be responsible for the applicable return shipping costs. We won’t charge any additional restocking fees.
6. Order Changes and Cancellations
If you need to change or cancel your order, please email us at support@halasfashion.com within 2 hours of placing your order.
We’ll do our best to help, but we can’t guarantee that changes or cancellations will be possible once your order begins processing.
If your order has already been shipped, it cannot be canceled while in transit. Once it arrives, you can request a return in accordance with this policy.
7. Contact Us
Have questions about a return or need help with your order? Feel free to contact us.
Business Name: Hala’s Fashion
Email: support@halasfashion.com
Phone: (252) 821-1701
Business Address: 954 Marshall C Collins Dr, Manteo, NC 27954, USA
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Thank you for shopping with Hala’s Fashion. We appreciate your business and will do our best to make your shopping experience simple and enjoyable.